Voice over Internet Protocol, or VoIP, is a way to make voice calls over the Internet using broadband connections, digital phone devices, and special software. It is usually used for communication between two or more locations, but it can be applied to various other purposes, as well. VoIP has many advantages over traditional telephone service (POTS), including cost savings and long distance calls that cannot be made via regular phone lines. VoIP telephony is especially useful for businesses in which a high-volume of calls is made on a regular basis.
There are two types of VoIP service – private and public.
Private branch exchange (PBX) systems are internally-hosted, meaning that they are attached directly to a company’s network rather than being attached to a switch or a server. Public branch exchange (PBX) systems are connected to the Internet and are usually publicly accessible. Businesses can use either type, depending on their needs and budget.
The most popular type of VoIP telephony is a packet-switched voice technology. Companies that use this type of system can reduce overhead by transmitting only the traffic necessary for their business functions through their servers. Packet-switching VoIP technology is considered to be a successful innovation because it reduces costs and increases efficiency. However, some disadvantages of packet-switching are the increased latency experienced by users, and problems experienced with the overload of data caused by multiple users connecting to the same network.
To overcome these issues, packet-switched network providers introduce a hybrid system – an intermediate VoIP service. With this service, a user can send voice signals over the public switched telephone network, without using the server. In addition, some of these systems include LSRs (load-sending routing protocols) for redundancy and failover protection. These additional features allow for excellent telephony solutions in areas where conventional telephone lines are not applicable, for example, in remote areas and buildings. Many top quality VoIP telephony providers provide a hosted IP PBX with these advanced services.
A second alternative to conventional telephony is VoIP call capture. Call capture provides additional features like voicemail, automatic redial, call forwarding, call return, caller ID, and more. It works well for small businesses and home offices. Some advanced features like call recording, call blocking, and auto attendant are available with some VoIP providers. Most of the VoIP providers provide these features along with their normal home phone systems business phone numbers.
One of the best VoIP features is call routing.
This feature improves the quality of voice calls and allows multiple calls to be simultaneously made from one toll free number. Commonly, when two numbers are used for calling, there is an added long-distancedistance fee for each call. But with a voice call routing, there is only one long-distance fee involved. This helps to save a lot of money for business communication. In addition to this, business communication also experiences speed up a lot.
In order to make the most out of VoIP call forwarding and other features, it is necessary to carefully analyze the requirements of your business communication. This means that you have to study how you can make the most of VoIP features for your business communication. The basic requirement for all VoIP services is an internet connection. VoIP call forwarding requires an internet connection as well as a working VoIP system.
- Today, there are many VoIP service providers who offer comprehensive packages like call routing, automatic redial, voice mail, etc.
- However, as VoIP systems are still new in the market, some people may find it difficult to choose the best package from the available options.
- To get some of the latest ideas on VoIP telephony and other relevant technical information, it would be useful to take the help of the internet and online resources dedicated to business communication.